HAMBE, Grace. Service Quality and Customer Satisfaction in AI-Driven versus Human Banking Support. Verlumun Journal of AI, Gender and Cultural Studies, [S. l.], v. 2, n. 1, p. 150–166, 2026. DOI: 10.5281/zenodo.22871626. Disponível em: https://verpenda.com/index.php/verlumun/article/view/21. Acesso em: 10 oct. 2026.